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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Orders received before 1 pm that day are shipped on a next day delivery.

Tracking info will be uploaded once the order is dispatched.

Orders received on Friday will be delivered on Monday the following week.

Returns are excepted if the product purchased is still in the original box and has not been used.

In the unusual event of the product becomes faulty during the warranty period the product can be returned and once received the product will be tested and a refund or replacement offered if found

to be faulty. The postage cost is at the customer’s expense. Please obtain tracking/insurance for your own proof of posting.

Please call to change the shipping address. However, once the order is received and shipped we cannot change the shipping address.

Customer support is available via email or telephone.

info@tridentpumps.co.uk
Telephone: 01603 670840

Customer support is available via email or telephone.

info@tridentpumps.co.uk
Telephone: 01603 670840

We ship to Europe as well. Please contact Trident pumps via email to obtain a shipping quote.

Yes. All goods packed in one box.

If you need to swap an item

Returns and Exchanges

Returns are excepted if the product purchased is still in the original box and has not been used.

In the unusual event of the product becomes faulty during the warranty period the product can be returned and once received the product will be tested and a refund or replacement offered if found

to be faulty. The postage cost is at the customer’s expense. Please obtain tracking/insurance for your own proof of posting.

In the unlikely event of receiving the incorrect product we will arrange collection and replacement.

If the product arrives damaged please contact us via email and we will arrange collection and replacement or refund.

12 Lower Goat Lane
Norwich
NR2 1EL
UK

Please enclose the customer address and purchase date.

If the incorrect shipping address is entered please call to amend. however, if the pump has been

despatched we cannot guarantee we can change the address.

You can amend the basket before checkout or call us if it was too late to amend after payment has been made.

Please email for any pre-orders if the item has sold out.

6 YEARS UK WARRANTY

All of our product have a 6 Year UK warranty.

SILENT RUNNING WATER PUMP.

Ceramic bearings and shaft for silent running.

FREE NEXT DAY UK DELIVERY

FAST FREE NEXT DAY UK DELIVERY WITH ORDERS BEFORE 2PM.

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