Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders received before 1 pm that day are shipped on a next day delivery.
Tracking info will be uploaded once the order is dispatched.
Orders received on Friday will be delivered on Monday the following week.
Returns are excepted if the product purchased is still in the original box and has not been used.
In the unusual event of the product becomes faulty during the warranty period the product can be returned and once received the product will be tested and a refund or replacement offered if found
to be faulty. The postage cost is at the customer’s expense. Please obtain tracking/insurance for your own proof of posting.
Please call to change the shipping address. However, once the order is received and shipped we cannot change the shipping address.
Customer support is available via email or telephone.
info@tridentpumps.co.uk
Telephone: 01603 670840
Customer support is available via email or telephone.
info@tridentpumps.co.uk
Telephone: 01603 670840
We ship to Europe as well. Please contact Trident pumps via email to obtain a shipping quote.
Yes. All goods packed in one box.
Pump Problems?
The pump circulates hot water from the heat exchanger through:
- Radiators
- Pipework
- Hot water cylinders (on system boilers)
Without proper circulation, heat cannot transfer efficiently.
You might see:
- Cold radiators despite boiler firing
- Loud humming or grinding noise
- Boiler overheating or locking out
- Pump running constantly
- No heat reaching upper floors
Once a valve has lifted and debris gets trapped on the seat, it rarely reseals properly. That’s why repeated pressure loss is often a sign the PRV itself needs replacing.
Typical causes include:
- Sludge & debris – Build-up restricts movement and strains the motor.
- Airlocks – Air trapped inside the pump can prevent circulation.
- Worn bearings – Leads to noise and eventual failure.
- Electrical faults – No power supply or failed internal components.
- Incorrect speed setting
- Too low = poor circulation.
- Too high = unnecessary strain and noise.
Consider checking:
- Is the pump seized or just airlocked?
- Can the speed setting be adjusted?
- Is the system heavily contaminated
- The motor has failed
- The pump is overheating repeatedly
- There’s persistent noise from worn components
If you need to swap an item
Returns and Exchanges
Returns are excepted if the product purchased is still in the original box and has not been used.
In the unusual event of the product becomes faulty during the warranty period the product can be returned and once received the product will be tested and a refund or replacement offered if found
to be faulty. The postage cost is at the customer’s expense. Please obtain tracking/insurance for your own proof of posting.
In the unlikely event of receiving the incorrect product we will arrange collection and replacement.
If the product arrives damaged please contact us via email and we will arrange collection and replacement or refund.
12 Lower Goat Lane
Norwich
NR2 1EL
UK
Please enclose the customer address and purchase date.
If the incorrect shipping address is entered please call to amend. however, if the pump has been
despatched we cannot guarantee we can change the address.
You can amend the basket before checkout or call us if it was too late to amend after payment has been made.
Please email for any pre-orders if the item has sold out.
Product certifications can be found on our certification page